Friendly Service

Service response time is of great significance to EZWTB service quality. We can quickly provide customers with 24/7 online live chat support, and we can reply immediately.

Customer service team introduction
EZWTB customer service team consists of 10 dedicated professionals who are always available to help our customers with any issues they may have. They have extensive experience in the sports gaming currency trading industry. Our customer service team is available 24/7 via live chat, email, or phone. EZWTB customer service is always happy to provide our customers with any assistance they need, whether answering questions about our services or helping them solve a problem they have. If you have any questions or concerns, please get in touch with us.

2022 Customer Service Response Time Report
We are constantly improving our customer service response times, and this report will show the progress have made over the last year. In 2022, our customer service teams will respond to an average of 500 tickets per day. The average response time per ticket is 30 Seconds.

 

 

Rely Times	Tickets
Less than 2 Mins	4113
2 ~ 5 Mins	1202
5 ~ 10 Mins	659
10 ~ 30 Mins	103
More than 30 Mins	64

 

2022 Customer Service Satisfaction Report
The report will cover customer service complaint rates and satisfaction through 2022. The information will help customers understand how a business performs in terms of customer service. The report shows that in the past 2022, we have processed 64632 Orders, of which 64.7% of customers are satisfied, and 1% of customers have complained about our services. We will continue to work hard to provide better service to our customers!

 

 

Month	Tickets	Good	Bad
January	6368	5129	98
February	4363	4035	18
March	5663	2487	46
April	4531	3439	96
May	5826	3407	41
June	8091	2838	16
July	5162	3961	69
August	4703	4091	33
September	6690	6134	23
October	4836	2522	80
November	5262	4002	15
December	3828	2686	88