Friendly Service

EZWTB Service Stats

Service response time is of great significance to EZWTB service quality. We can quickly provide customers with 24/7 online live chat support, and we can reply immediately.

Customer service team introduction
EZWTB customer service team consists of 10 dedicated professionals who are always available to help our customers with any issues they may have. They have extensive experience in the sports gaming currency trading industry. Our customer service team is available 24/7 via live chat, email, or phone. EZWTB customer service is always happy to provide our customers with any assistance they need, whether answering questions about our services or helping them solve a problem they have. If you have any questions or concerns, please get in touch with us.

2022 Customer Service Response Time Report
We are constantly improving our customer service response times, and this report will show the progress have made over the last year. In 2022, our customer service teams will respond to an average of 500 tickets per day. The average response time per ticket is 30 Seconds.



Rely Times Tickets
Less than 2 Mins 4113
2 ~ 5 Mins 1202
5 ~ 10 Mins 659
10 ~ 30 Mins 103
More than 30 Mins 64


2022 Customer Service Satisfaction Report
The report will cover customer service complaint rates and satisfaction through 2022. The information will help customers understand how a business performs in terms of customer service. The report shows that in the past 2022, we have processed 64632 Orders, of which 64.7% of customers are satisfied, and 1% of customers have complained about our services. We will continue to work hard to provide better service to our customers!



Month Tickets Good Bad
January 6368 5129 98
February 4363 4035 18
March 5663 2487 46
April 4531 3439 96
May 5826 3407 41
June 8091 2838 16
July 5162 3961 69
August 4703 4091 33
September 6690 6134 23
October 4836 2522 80
November 5262 4002 15
December 3828 2686 88

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